Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, payments, and more.

1. When will I receive my order?
Orders are generally handled within 1 business day, Monday through Friday. After your order ships, estimated transit time is 1–3 business days.
2. How long does order handling take?
Our handling time is 1 business day, Monday through Friday. Orders received before 2:00 PM Eastern Time (ET) are eligible for same-business-day processing. Orders received after the cutoff will be processed on the following business day.
3. How much does shipping cost?
BizGiz offers free shipping on all orders within the United States.
4. Where does BizGiz ship?
We currently ship to all 50 states within the United States. International shipping is not available at this time.
5. How do I track my order?
Once your order ships, tracking information will be sent to the email address used during checkout. Please allow up to 48 hours for the tracking information to become active with the carrier.
6. I entered the wrong shipping address. What should I do?
Please contact us as soon as possible at contact@bizgiz.com. If your order has not already shipped, we will do our best to update the shipping address.
7. Can I change my order after placing it?
Please contact us immediately at contact@bizgiz.com with your order number and the change you would like to make. If the order has not already been processed or shipped, we will do our best to update it.
8. My tracking says “Returned to Sender.” What happens next?
Please contact our support team. Once the returned shipment reaches us, we will review the order and assist you with reshipment.
9. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
10. The website is not loading properly. What should I do?
Please email contact@bizgiz.com with details about the issue you are experiencing. If possible, include a screenshot so our team can assist you more quickly.
11. I am receiving an error when trying to place an order. What should I do?
Please contact our support team at contact@bizgiz.com. Include a screenshot of the error and a brief description of what happened so we can investigate.
12. What is your return policy?
Eligible products may be returned within 90 days from the delivery date. We accept returns of defective and non-defective products, including new and slightly used products. Please contact us before sending any item back so we can provide return instructions.
13. How do I request a return?
Email contact@bizgiz.com or call +1 (404) 997-2982 with your order number and the reason for the return. Please wait for return instructions before shipping the product back.
14. Do you charge a restocking fee?
No. We do not charge a restocking fee on approved returns.
15. When will I receive my refund?
Once your return is received, it will normally be inspected within 72 hours. Approved refunds are then processed within 7 business days.
16. I received a damaged or defective product. What should I do?
Please email contact@bizgiz.com with your order number, a description of the issue, and clear photos of the damaged or defective product. Our team will review the issue and assist you with a replacement or refund.
17. I received the wrong product. What should I do?
Please contact us at contact@bizgiz.com with your order number and photos of the product you received. Our support team will review the issue and help arrange the appropriate solution.
18. How can I contact BizGiz?
You can contact our team by email at contact@bizgiz.com or by phone at +1 (404) 997-2982.

Still Need Help?

📱 Phone: +1 (404) 997-2982

📧 Email: contact@bizgiz.com

📍 Address: 4232 Wendell Dr SW, Atlanta, GA 30336, USA